Customer Value Community On-Demand Webinar
AI Economics & the Future of Outcome-Based Offers
For B2B Sales, Customer Success, Marketing, & Value Management Teams
Featured Speakers
What's Inside?
During ELEVATE 2025, our Customer Value Community’s annual gathering of 80 GTM leaders, J.B. Wood, President & CEO of TSIA, shared new research on AI Economics—a framework that is reshaping how providers package, deliver, and measure value in an AI-driven world.
His findings highlight a critical shift already underway: AI solutions can only be successful when paired with the right outcome-aligned services that guide implementation, drive adoption, and ensure customers realize measurable impact.
As AI accelerates the move toward outcome-based offers, companies need a closed-loop system to define, quantify, track, and govern outcomes in a transparent, collaborative way. AI value is only realized when outcomes are clearly instrumented, monitored, and managed across the lifecycle.
This on-demand webinar will unpack that research and explore how organizations can operationalize it.
What You'll Learn:
- Why AI requires a new approach to value proposal and delivery
- How to structure outcome-based offers that align with customer goals
- The role of Services in ensuring successful AI adoption
- How to track, quantify, and communicate outcomes throughout the customer lifecycle
- Why outcome-based offers require a closed-loop system to define, quantify, track, and govern customer outcomes across the lifecycle
- What top-performing companies are doing to drive growth with AI-powered solutions
This is a research-backed discussion on how to operationalize outcomes in an AI-driven world—and how leading companies are building outcome systems of record to put AI Economics into practice at scale.